FAQs
Find answers to your questions about custom furniture design and ordering processes.
No, while there is a paid version that has more features you do not need to pay for the free version. Nor do you need to give a credit card.
Yes, simple adjustments to dimensions like overall width, height, seat depth, and seat height can be requested. For more complex modifications or custom design requests, you'll be redirected to an estimator who can handle more specialized inquiries and assist with tailoring the furniture to your specific needs.
At present, banquettes are the primary furniture option available on Cria. However, we plan to expand our offerings to include traditional lounge furniture, such as sofas, chairs, and tables, as well as cabinetry in the near future.
To order custom furniture, start by using our 3D product configurator. This tool allows you to visualize your design choices and specifications. Once satisfied, you can submit your order directly through our website. You can also submit any additional information that might be required to meet your specifications.
Absolutely! You will be asked through the ordering process if you will be providing a control sample for us to match. We can match most wood and metal finishes.
Most wood and metal component measurements can be dynamically adjusted using menu sliders, giving you flexibility in customizing the size to fit your needs. Upholstery components, however, are static and cannot be modified in the same way. Currently, upholstery items for banquettes come in standard widths of 24", 36", and 48". Additionally, all back cushions have set heights, which can be selected from a drop-down menu with available height options.
Cria includes a dynamic pricing tool that generates cost estimates as you design. This feature helps you stay within budget by automatically adjusting prices as you select different materials and components.
Currently, V2 Fine Interiors is the exclusive manufacturer available on the platform. However, in the future, Cria will evolve into a marketplace where you can select from a variety of manufacturers, offering different pricing options to suit your project needs.
After your order is confirmed, we will provide a lead time for your order. Once the work is manufatured, we will confirm the delivery time prior to shipping. If we are not installing the work, you will be required to provide the labor for off loading the truck.
All sales are final once materials have been ordered and we have entered into production. If a order is canceled, any work that went into the project will be reduced from the deposit that was paid.
The paid version of Cria offers enhanced features and capabilities that go beyond our free access, designed for professionals or users who need more advanced tools and greater customization options. Your subscription helps fund the continuous development and improvement of the platform, allowing us to bring new features and materials to the library faster. By choosing the paid version, you’re not only unlocking additional functionality but also supporting the future growth of Cria, helping us deliver even more value to our users.
Lead times can vary based on the complexity of your order and your location. Generally, you can expect delivery within 4 to 12 weeks. Once the order is placed we will give a determined lead time for the work based off the materials that are specified and availability of those materials.
Yes, we offer installation services in San Diego and Los Angeles County. For locations outside these areas, requests are evaluated on a case-by-case basis.
The Project Dashboard automates the generation of essential documents, including product spec sheets, detailed estimates, and material schedules. This feature ensures you have all necessary documentation readily available.
Yes, Cria enables you to easily share your designs with team members or clients. You can generate a link to send to clients for review, allowing them to approve the design or request revisions directly. (Feature coming soon)
Yes, modifications can be made to your order before it enters production. Please contact us as soon as possible to discuss any changes. Once the manufacturing process begins, alterations may still be possible but will incur new costs.
We plan to release updates on a monthly basis. These updates will include new components, materials, and enhancements to the platform to ensure you always have access to fresh design possibilities and improved functionality. Our goal is to continuously expand and refine Cria based on your feedback and our development roadmap, so you can look forward to regular improvements.
Our team will provide care documents based off the specifications that were chosen for your project.
Yes, we offer material samples when you place the order. If we are matching a wood sample, we will require a control sample prior to producing a sample for approval.
Yes, we provide a one year warranty on all of our furniture. This warranty covers defects in materials and craftsmanship. Specific terms and conditions apply, which you can review at the time of purchase.
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